If any item is found to be damaged upon arrival, please contact us using the contact form or call our Customer Service team on 01 556 8500 within seven days. We will then assist and provide you the information required, along with ways we can resolve the issue at hand.
If an item has been incorrectly ordered or is no longer wanted and you are a consumer, you can exercise your 30-day "cooling off" rights. Please see the “cooling off” section of our terms and conditions for more information. If you’re not sure what to do, please get in touch using the contact us form or call our Customer Service team on 01 556 8500. We will then assist and provide you with full details on resolving your issue.
If you are a consumer, you may have the legal right to cancel the contract (“cooling off”) within 30 days of receiving the goods. If so, you must send us a clear statement saying that you wish to cancel and then send the goods back to us at your expense within 30 days thereafter. If you'd like us to collect the item(s), please contact our customer service to arrange a collection (available for parcels weighing up to 30kg each). Please note that a collection fee will apply, which will be deducted from your refund. The exact cost will be provided when we schedule the collection with you. We will send you a refund including standard delivery charges, but less damage caused by unnecessary handling within 30 days of receiving the goods back or at least proof that you have sent them.
Refunds will be paid back via the original payment method and will take between 7-14 days to process and hit your account. You will be notified once we have received the item and it has been processed. If your refund has not been processed after four weeks of returning the item(s) please contact us.
If your item appears to be missing any parts, please contact us within 30 days of delivery on 01 556 8500 or using the contact us form so we can assist you further in resolving the issue. When contacting us, please ensure you include the item name and code, along with the part you believe to be missing.
If the goods supplied are faulty, we can help you with the following options:
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Refund/partial refund/replacement parts/full replacement, within the first 30 days after the day on which the goods were delivered.
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Replacement parts/full replacement if available, after 30 days and within 12 months from delivery.
Within the first 12 months from delivery, we will assume that the fault was present at the time of delivery.
Kindly provide photographic or video evidence of the fault where applicable, and we will do our best to assist you.
If you wish to cancel an order before you accept delivery, please contact us as soon as possible on 01 556 8500 (open Monday to Friday, 9-5pm). If it has not been dispatched we will cancel the order and refund the value of the item(s). However, due to our 24-hour dispatch turn around, we cannot guarantee that your order won’t have been sent out by the time you contact us.
It may be possible to stop a delivery and return to sender directly with the courier in your online tracking portal.
If your order has been dispatched, please refuse delivery, If you haven’t refused delivery and are a consumer, you may still have the right to return the goods in return for a refund. See above under “Unwanted Goods”.
At times, we may be unable to fulfil an order due to product quantities, errors in product information or problems with payment and as a result, we must cancel the order. In some circumstances we may require additional verification information before accepting an order. We will be in contact if any of the mentioned circumstances arise.
